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The Mad Schemes of Dr. Tectonic [entries|archive|friends|userinfo]
Beemer

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Micro-rebellion [Apr. 25th, 2007|11:19 am]
Beemer
Observation for the day:

If someone doesn't follow your detailed directions precisely, it may not be because they didn't understand or you weren't clear in your explanation.

It may be because they thought your directions were stupid and obnoxious, and they decided that, while they would still perform the appointed task, it wasn't worth their while to bother with the idiot details you attached to it.

And now, I'm off to misapprehend some details.
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Comments:
[User Picture]From: dpolicar
2007-04-25 05:57 pm (UTC)
(nods)
It astonishes me how few managers understand the dynamics of covert sabotage and anti-sabotage.
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[User Picture]From: dr_tectonic
2007-04-25 06:11 pm (UTC)
I'd love to hear more about the dynamics of anti-sabotage.

I'm also being interested in how these things may have very little to do with the actual work requested, but everything to do with the request itself.
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[User Picture]From: dpolicar
2007-04-25 06:36 pm (UTC)
Well, I don't mean anything too profound by it... just those times when an instruction gets garbled, or was ill-conceived to begin with, or turns out to be inconsistent with the conditions on the ground, or whatever, and the people implementing it do the right thing rather than follow instructions.
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[User Picture]From: nehrlich
2007-04-25 06:46 pm (UTC)
I've always been fascinated by "Work to rule" strikes where workers follow the letter of all of the regulations in the workplace. When they do so, their productivity drops enormously - in their normal activity, they have all sorts of ways to "anti-sabotage" their workplace. Implicit local knowledge matters.
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