|Point of Information...
||[Sep. 17th, 2013|11:19 pm]
Catching up on email, I find this, from the phone company (emphasis mine):|
"CenturyLink is with you Colorado, and we know how difficult a flood can be on a community and we're here to help."
"In our 80+ years of service, we have often had the privilege of working shoulder to shoulder with our neighbors through the recovery process. We understand how important lines of communication are and we'll be there around the clock to ensure that those lines are operating just like they should. Because we're not just your service provider, we're part of your community."
If you don't have access to the services you need, just call."
Just call. If you don't have services.
You're. The. PHONE. Company!
It makes me think of one woman's solution for jobs for the homeless.
They could simply put a sign around their neck with their phone number and people could call them.
Gee. People just don't think.
To be fair, most people these days have access to at least two different phone services, what with cell phones being so ubiquitous. But, yeah, "just call" is a pretty boneheaded way to express, "let us know by, for example, using your cell phone or your neighbor's phone or a phone at work or emailing us or whatever else does work for you" in these circumstances. I had the same fight with my cell phone company once upon a time, when they wanted me to call them back from a phone other than the one I was calling them from when I didn't have one.
What makes it so exasperatingly boneheaded is that they so very easily could have, with just a little tiny bit of thought, sent a message that was both useful *and* supported all that stuff about being a part of the community:
"If you have access to a working phone, call XXX-XXXX. You can also report problems on our website, at http://blahblahblah
. And if your service is working fine, consider checking in with your neighbors to see if any of them need help reporting an outage. Together, we'll pull through!"
Yes, that would've been a whole lot better.
After Hurricane Isaac, the power company kept telling callers to check online to see if their neighborhood's power had been restored.
Dude, I am living in my house without power, how am I supposed to connect to the internet?
1. Use the power of your fury to turn water to steam.
2. Use steam to turn turbine.
3. Use turbine to make electricity.
4. Put electricity into computer--not too much, not too little.
5. Connect to internet.
I always liked hearing the news stations covering big storms saying "If you're just tuning in and your power is out..." Um. Yeah.
I spent quite a bit of time listening to the news on the radio while my power was out.
True. I realize now I left the "TV" part out, as they are less commonly battery powered.
Similarly, I get really annoyed when I have an internet outage and am calling my provider to find out what's going on, and the hold music stops to say "You should go online and get support at our website!" Thanks, that's helpful when my internet is out.
2013-10-05 12:20 am (UTC)
Somehow CenturyLink managed to be significantly worse than Qwest
I called CenturyLink this week (two weeks after the flood!) to see when I'd have service back. Their automated tests reported "no problem in the network."
No, let me explain. The utility box that used to be at the edge of the road there? Yeah, that. It's gone.
Where is the utility box?
I have no idea. Somewhere in Boulder County?
Ah yes, I see that the network tests report an issue now. Unfortunately, the earliest service appointment available is next Wednesday. Please have someone 18 or older at home in case we need to come inside.
Nobody will be at home there, I still don't have gas. Also, the problem is very definitely not inside the house. It's the total annihilation of your equipment in the public right of way.
2013-10-05 01:23 am (UTC)
Re: Somehow CenturyLink managed to be significantly worse than Qwest
Oy and vey.